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Returns & Refunds Policy
At Wolmaxx, we are passionate about celebrating the spirit of sports through our collection of Baseball, Football, and Soccer Jerseys. Whether you’re a die-hard fan, a player, or someone who loves to sport stylish and authentic apparel, we’ve got the perfect jersey for you. Your satisfaction is our top priority, and we strive to deliver not only high-quality products but also exceptional service. If you’re not completely satisfied with your purchase, our Returns & Refunds Policy is designed to make the process as smooth and hassle-free as possible.
How to Initiate a Return
Eligibility:
- Jerseys must be unworn, in their original condition, and include all tags and packaging.
- Returns are accepted within 30 days of the purchase date.
Process:
- Contact Us: Email us at support@wolmaxx.com with your order number and reason for return.
- Return Instructions: We will provide detailed instructions on how to return your item, including the return shipping address.
Refund Process
Return Shipping:
- Customers are generally responsible for return shipping costs unless the product is defective or there was an error with your order.
- If applicable, we will provide you with a return shipping label and instructions.
Return Confirmation:
- Once we receive and inspect your return (usually within 72 hours), we will send you a confirmation email.
- Refunds are processed within 7 days of receiving and verifying the return.
- Please allow an additional 3-5 business days for the refund to appear in your bank or credit card account.
Coverage Scenarios
Customer Dissatisfaction:
- Return shipping costs are the customer’s responsibility.
- Refunds will cover the cost of the item, minus the original shipping charge.
Defective Product:
- Email us photos of the defect at support@wolmaxx.com.
- We will provide a return label, inspect the item, and issue a full refund upon verification.
Damaged Package:
- Document the damage with photos and contact us immediately.
- We will work with the carrier to resolve the issue and offer a replacement or refund as needed.
Incorrect Product:
- Email us at support@wolmaxx.com with details of the issue.
- We will provide a return label, and upon receiving the incorrect item, we will either send the correct product or issue a refund.
Non Arrival of Product:
- If your order has not arrived by the expected delivery date, contact us.
- We will investigate the issue and issue a refund if necessary.
Cancellation Policy
To cancel your order after confirmation, please contact us immediately at support@wolmaxx.com. Cancellations made before shipment will incur no charges.
Refund Timeframe:
- Refunds are processed within 7 days of receiving and inspecting the returned item.
- The refund should appear in your account within 3-5 business days after processing.
Our Commitment
At Wolmaxx, we’re more than just a store; we’re a community of sports enthusiasts who value quality and authenticity. Every jersey tells a story of dedication and passion for the game. We are committed to providing you with gear that not only looks great but also stands the test of time. Whether you’re cheering from the stands, hitting the field, or simply enjoying the casual style of our jerseys, we want you to feel proud to wear Wolmaxx.
For any questions or concerns regarding returns and refunds, please reach out to us at support@wolmaxx.com. Thank you for choosing Wolmaxx, where sports spirit meets premium quality!
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Email: support@wolmaxx.com
Customer Services: Mon-Sat: 9:00 am–5:00 pm
Business & Manufacture Address: Phong Phu Plaza, 174 Ba Trieu, Phuong Phu Hoi, Hue, Thua Thien Hue
US Address: 13515 Sherwood St, Sugar Land, TX 77498-2739, United States